The Total Economic Impact™ of ReliaQuest GreyMatter, June 2025
Security teams are under constant pressure to protect their organizations in the face of disconnected tools, endless alert noise, and escalating costs. These challenges not only waste valuable resources but also increase vulnerabilities that attackers can exploit.
ReliaQuest commissioned Forrester to conduct a Total Economic Impact™ (TEI) study to quantify how GreyMatter addresses these problems while delivering measurable ROI. The results? GreyMatter transforms security operations into a proactive, efficient, and cost-effective process.
“With ReliaQuest, I can do the work of 20 people with the work of a nine-person internal team. I can also monitor three times as much, all without having to hire additional people.” – CISO, lighting solutions
Problem: High Alert Volumes and Manual Processes
Overwhelming alert noise makes it nearly impossible to differentiate legitimate threats from false positives. Manual alert triage consumes valuable time, leaving analysts stuck in reactive mode and unable to focus on strategy.
The GreyMatter Solution: Automating 85% of Investigations with Agentic AI
GreyMatter frees your team from mundane tasks. According to the study, with agentic AI and automated response playbooks, the composite organization reclaimed nearly 90% of the time spent on manual processes—allowing analysts to concentrate on high-value incidents.
75% reduction in MTTR: Resolutions happen faster, reducing disruption
85% of alert investigations automated
“We have gone all in on automated response playbooks. … [We have] 500 alerts per month, and [GreyMatter] is handling around 99% of them.” – CISO, manufacturing firm
Problem: Fragmented Tools and Limited Visibility
Many organizations rely on fragmented security tools that don’t communicate effectively, creating silos across endpoints, cloud, and identity systems. Without unified visibility, teams struggle to detect threats quickly and risk missing critical attack signals.
The GreyMatter Solution: Data Stitching through the Universal Translator
GreyMatter uses the Universal Translator to normalize, stitch, and correlate data from across your stack into a unified, consistent format. By breaking down silos, GreyMatter enables just-in-time data stitching to provide the ultimate visibility into your environment. According to the Forrester study, organizations using GreyMatter can achieve:
45% reduced risk of breach by closing visibility gaps and accelerating threat detection
6-minute threat containment, minimizing lateral movement
GreyMatter enables security operations teams to investigate threats across endpoints, cloud, and identity without tool-hopping or pivoting between interfaces.
“We see a lot more than we did before [implementing GreyMatter]... We have way more visibility, way more automations, and way more use cases. Our security is way better than before.” – CISO, lighting solutions
Problem: Escalating Costs from Legacy Tools and Data Storage
Legacy tools often carry bloated licensing fees, unpredictable costs, and inefficiencies in data ingestion. These outdated systems drain budgets without delivering measurable results, leaving teams stuck with rising expenses.
The GreyMatter Solution: Detecting At-Source
GreyMatter optimizes your security stack by retiring redundant tools and intelligently managing data ingestion. Organizations can achieve reduced SIEM dependency, cut storage costs, and avoid expensive queries with smarter at-source detection. This streamlined approach delivered significant cost savings for the composite organization:
$1.9M saved over three years by eliminating overlapping tools and reducing storage costs
Predictable pricing: Transparent costs that scale with your operations
“Because they do direct API calls on everything, I don’t have to put everything in a SIEM [tool],” one lighting solutions company CISO said. “From the calculations we’ve done, we are saving $3.5 million on a yearly basis.”
Problem: Reactive Security Posture and Vulnerable Gaps
Without a proactive strategy, organizations are left reacting to threats after they’ve already caused damage. Vulnerabilities remain open, compliance requirements become burdensome, and the risk of costly breaches increases.
The GreyMatter Solution: Moving Teams from Reactive to Proactive
GreyMatter enables security teams to move from reactive to proactive operations. With tools like threat hunting, exposure management, and digital risk protection, teams identify risks early, close vulnerabilities, and simplify compliance reporting.
$1.4M avoided in breach costs: Faster detection and resolution prevent attackers from gaining footholds
Simplified compliance: Centralized reporting streamlines audits and reduces manual effort
“With the help of GreyMatter, their threat hunting capabilities, and their help testing our security controls, we’re going to shift left the quell process.” – Technical security manager, facilities services organization
The ROI: 224%
Organizations often start their security journey with a patchwork of tools—endpoint detection systems, traditional SOAR platforms, and threat intelligence solutions. While individually effective, these tools frequently operate in silos, creating fragmented visibility and coordination challenges. The result? Teams face inefficiencies, missed threats, and increased risks.
ReliaQuest GreyMatter transforms this fragmented approach into a unified, efficient, and ROI-driven security operation. By centralizing visibility and automating alert management, GreyMatter empowers organizations to detect and resolve threats faster while reclaiming valuable employee time.
The TEI study quantifies the impact for the composite organization:
224% ROI over three years
$3.6M Net Present Value (NPV) through cost savings and operational efficiency
<6-Month Payback Period
With ReliaQuest GreyMatter, security teams not only reduce risks but also gain the confidence to scale operations, optimize their toolset, and focus on strategic initiatives—all while delivering real business impact.
“ReliaQuest is a partner for life for me. The loyalty and the brand that they’ve built is unparalleled from a customer support perspective. I’ve never met any other company like it. … Their customer focus is unparalleled in the industry.” – Deputy CISO, manufacturing
